Refund policy
Return and Exchange Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order or your item is defective, we offer a simple return or exchange process.
Eligibility for Return/Exchange:
• Returns or exchanges must be initiated within 30 days of the original purchase date.
• Non-defective items must be unopened, unused, undamaged, and in their original condition.
• Defective items, once returned to us, will be replaced free of charge or refunded at customer's request.
How to Return or Exchange:
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Contact Us: To begin the return or exchange process, please reach out to our customer service team at: Orders@TreeTownToys.com. Provide your order number and the reason for your return or exchange. Our customer service team will be happy to assist further and will contact you regarding next steps once all information is received. Tree Town Toys will pay for return shipping of defective items only, otherwise the customer is responsible for return shipping using the carrier of their choice.
Please allow 5–7 business days after your returned item is received and inspected for us to process your refund to your original method of payment.